Refund Policy

At Oreva Perfumes, customer satisfaction is our priority. Please review our refund and return policy below.

Returns

Due to the nature of perfumes and personal care products, we do not accept returns of opened or used items for hygiene and safety reasons.

Returns may only be accepted if:

• The item was received damaged or defective.

• The wrong product was delivered.

• The product remains unopened, unused, and in its original sealed packaging.

Return Request

If your order qualifies, please contact us within 7 days of receiving your order.

Please include:

• Your order number.

• Photos of the product and packaging (if damaged or incorrect).

• A brief explanation of the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged during delivery, or if an incorrect item was shipped.

Non-Refundable Items

The following items cannot be refunded:

• Opened or used perfumes.

• Products damaged due to misuse.

• Gift cards (if applicable).

• Clearance or final sale items.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any questions regarding returns or refunds, please contact our customer support through the contact information provided on our website.